1. On Site Hours
· Mondays and Thursday;
· Condo Hostel: 3pm - 6pm
· Apartment Hostel: 11am - 1pm
· Contact 1800-87-7790 to make an on-site appointment with one of the REDtone engineer/s
· No on-site services will be available on Saturdays and Sundays as well as Public Holidays.
· Please see section “Procedures” for following instructions.

2. Phone Support Hours
· 24 hours a day; 7 days a week.
· Please contact 1800-87-7790 to for phone support enquiries.
· When the line get connected, Press 1 then Press 4

3. E-mail Support
· Please contact cnx.maintenance@redtone.com for any E-mail support.